Where is your company located?
- Our head office is located in Dallas, TX
- Our other office is located in Brea, CA
Do you have stores in any locations?
- We sell solely online, in order to eliminate the extra costs associated with physical locations. It is easy and safe to order on our website.
Is this a legit company? I am concerned about the safety about my card.
- We understand why one would ask that question, given that we are a new affordable jewelry brand, but we are a legitimate company and business.
Why are your prices so low?
- We think our prices are fair and when we started as company we wanted to be affordable to our customers.
Are those rings real?
- Well, of course, they are real, they exist. Our rings are made from lead-free alloy and some are sterling silver. The rings are either plated with gold or genuine rhodium, which is a close cousin to platinum. The stones are mostly cubic zirconia.
I am having trouble placing my order, what should I do?
What forms of payment do you accept?
- No worries, we’re here to help! If you are having trouble placing your order, email us at email@example.com and a member of our staff will contact you and get your order taken care of!
Will I be able to track my order once it is placed?
- We accept all major credit cards: Visa, MasterCard, American Express, and Discover Card. As well as PayPal!
My order was canceled, what happened?
- Of course! Once you place your order, you will receive an email confirmation after which you'll receive another email which will include the USPS tracking information. After your order is confirmed, your order will be processed and shipped out within 2 business days.
How much do you charge for shipping?
- We are sorry! Your order could have been canceled for a few different reasons: we could be out of stock on the particular jewelry item you ordered, we could have issues processing the form of payment or shipping address you submitted, or it could be something else altogether. We will email you specifics on exactly why your order was canceled and what can be done to help you.
Do you ship internationally?
- Standard shipping anywhere in the continental U.S. is FREE for all order of $50 and up! We ship out within two days of your order. It will take between 3-5 business days for you to get your jewelry from the date your order is processed! See our shipping chart.
Can I return or exchange my jewelry?
- YES, WE DO! Shipping cost will be $19.95 flat rate for all international orders. If you have any questions on this, feel free to contact us at firstname.lastname@example.org
Can I cancel my order?
- Sure thing, we accept returns and exchanges of your jewelry up to 30 days from the date of delivery. The item must be unused and unworn and in original packaging. Just email us at email@example.com and we will send you the instructions. See our 30-day return policy.
- Well, that depends. You may be able to cancel your order if your order has not been processed yet. Email us at firstname.lastname@example.org and we will see what we can do!
What if I have other questions?